Manager, CUSTOMER SUPPORT

ABOUT FLEXWORK SPORTS

FlexWork Sports is a premier youth sports experiential company delivering transformative events and digital content for young athletes around the globe. Since its founding in 2017, FlexWork Sports has conducted more than 2,000 experiential events with nearly 700 world-class athletes across many top professional sports leagues including MLB’s Vladimir Guerrero Jr., NFL All-Pro running back Saquon Barkley, NBA All-Star Karl-Anthony Towns, and WNBA star Cameron Brink.

Driven by a leadership team that believes elite athlete access should not be a privilege, FlexWork Sports has built the infrastructure to impact millions of youth athletes and their families in stadiums, schools, communities, and across digital.

The Role

FlexWork Sports families trust us with something that matters, their kids. The Customer Manager is the front line of that relationship. You'll own the day-to-day support experience across every touchpoint: registration questions, event logistics, post-camp follow-up, and everything in between.
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You'll also helpbuild the systems and playbooks that scale as we do.This role reports directly to the CMO and works cross-functionally with operations,partnerships, and the camp experience team.

Essential Functions

• Serve as a primary point of contact for inbound customer inquiries across email, social, and web channels
• Manage and triage support tickets in Zendesk, ensuring timely and on-brand responses
• Develop and maintain a customer support playbook including response templates, escalation protocols, and FAQ documentation
• Own pre-camp and post-camp communication cadences for registered families
• Identify recurring issues and surface them to the appropriate internal teams with recommended solutions
• Contribute to a positive, high-energy team culture

Requirements

• 3+ years in a customer support or customer experience role, ideally in a high-volume consumer environment
• Hands-on experience with Zendesk or similar tool (required)
• Exceptional written communication: warm, clear, and on-brand in every interaction
• Highly organized with strong attention to detail and follow-through
• A genuine love for thecustomer-facing side of the work. You see a frustrated parent and think "Igot this"